Shipping
All orders received before 12:00 PM (EST) will be shipped on the same day, Monday to Friday. All orders received after 12:00 PM will be shipped the next business day.
Returns
We are happy to accept returns if you’ve changed your mind within 14 days of your order arriving. We will also accept returns of faulty items. We are only able to accept returns on items if they are sent back in a resalable condition, unopened in their original packaging. Unfortunately we can’t accept returns once opened and the tamper seal is broken, unless the item is faulty. Please contact us and let us know the reason for the return by sending an e-mail to [email protected]
Once your return has been accepted, you must send the item back to us before you will receive a refund. All returns are at the customer’s expense. Returns are sent to the following address:
US Shipment Facility: 9606 W Hills Ct, Kutztown, Pennsylvania 19530, USA
*Please note that deliveries may take an additional 2-4 days during holiday periods, sales and promotional periods due to a higher volume of orders and/or closure of our facility.
Money-Back Guarantee
We now offer a money back guarantee (excluding shipping costs) provided you;
- Purchased the product directly from our site (arktisnaturals.com)
- You are a first-time customer
- You have followed the usage instructions everyday for 14 days
- You have not felt one of the intended benefits as outlined
- You return any of the unused product and the jar and packaging to us
NOTE: We reserve the right to refuse a refund if we believe our policy has been abused.
