Terms & Conditions

The content of this web shop is provided, updated and managed by the following company:

Company Name: Arktis Global LLP
Company Number: OC435242
Address: 7 Bell Yard, WC2A 2JR London, United Kingdom

Company Name: MA Filial Sverige
Company Number: 516413-5351
Address: 2 Frederick Street, WC1X 0ND London, United Kingdom

Purchases between the online store and the customer refers to and are regulated by UK law.


The prices on our website include VAT. We reserve the right to adjust prices and manage inventory status in accordance with applicable laws and regulations. In situations of out-of-stock items or delayed deliveries from our suppliers, we will take appropriate measures to inform and accommodate our customers.


Please note that all our products are registered as cosmetic products, and are not intended to diagnose, treat or cure diseases. The content provided through the website (text, video, image), as well as links to other pages are for informational purposes only. The material on the website is not a substitute for medical advice. Arktis Naturals takes no responsibility for damage caused by delivery, transport and customs clearance of ordered goods. The customer agrees that he/she asked and is aware of the legal status of the products in the country where the customer orders. All our products comply with UK and EU regulations.


When you place an order, you will receive a confirmation email. This email is not a legally binding order confirmation, but only a confirmation that we have received your order. We reserve the right to cancel orders due to errors, including typographical, delivery or technical problems. A purchase agreement is considered established when you receive a receipt together with the product, which serves as proof of purchase.


We accept payments with VISA, Mastercard and other EU-issued cards. For your security, we use SSL encryption to protect your payment information. Payment is processed when the goods are shipped.


For packages that are not picked up by the customer, a fee is charged to cover costs for return handling. This fee is applied after the package is returned, or deducted from any refund. An unredeemed package is not considered a cancellation of your purchase.


Customers must be at least 18 years old to purchase our products. It is the customer’s responsibility to provide correct information when ordering.


We offer a money-back guarantee provided that you;

  • You are a new customer
  • You have followed the user manual every day for 14 days
  • You have not felt any of the intended benefits outlined
  • You return all unused product, as well as the jar and packaging to us

We reserve the right to refuse a refund if we believe our policy has been abused. Please note that shipping costs are not refundable on returns.


For questions about these general conditions, please contact us at contact@arktisnaturals.com.